FAQs

Does Teri Jon have any retail stores?

We do not have a Teri Jon store front, we are an online business only. While our online store has the biggest selection of dresses, you can also find our line at major retailers such as Saks Fifth Avenue, Bloomingdales, Neiman Marcus, and Bergdorf Goodman. We are also found at selected boutiques around the country. We recommend contacting them directly to find out what their current inventory is.

How can I track my order?

Once your order is shipped you will be e-mailed a tracking number. You will be redirected from your email to your shipment status, or you can simply input your information under «Track your shipment» at the bottom of our website.

Can I amend or cancel my order?

Our shipping team is really quick at packing orders which means we can't make any changes after you placed your order. However, you may be able to cancel or make a change if you contact us within 60 minutes of placing your order. A cancellation is NOT guaranteed unless you receive confirmation from the Teri Jon team within the 60 minutes. 

Orders that have been shipped or placed outside of business hours (Monday through Friday 10 am to 5:30 pm) cannot be canceled.

What credit cards do you accept?

Teri Jon accepts payments from all major credit cards and Paypal.

Do you charge sales tax to my state?

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

When will my credit card be charged?

Your credit card will be charged when you click "place order", this includes pre-order and back order items. Once you receive an order confirmation email, your order went through and your card was charged.

What does it mean when an item is on Pre-order/Back-order?

This means that although the styles are not currently in our warehouse, once the item comes in you will be the first to receive it! When an item is a pre-order or back-order, the ship date will be written, so you know exactly when your dress will ship. If you need the dress by a certain date, please place your order with an expedited shipping method.

Please note that while we make every effort to ship your preorder as soon as possible, arrival dates may vary. Preorders may arrive earlier or later than the estimated date provided, depending on availability and shipping factors. We will keep you updated on the status of your order.

Although preorder and backorder items do not ship immediately, your credit card will get charged at check out, not when the item ships out.

 

How can I sign up to receive emails from Teri Jon?

On our homepage, there is an option to sign up for the Teri Jon Newsletter. Simply enter your e-mail address where it says "enter e-mail" and click "submit".

You can also like us on Facebook and follow us on Instagram to keep up with our latest news!

I am interested in a dress, how do I know my size?

Size charts are available on our website for many of our styles. The sizes of our items vary depending on the material, style, and cut of each dress. If you would like to see if your item does in fact have a size chart, simply click on the size and fit tab and then on item measurements. If the sizes are not listed, you can send an e-mail to customerservice@terijon.com. In the e-mail, be sure to include the style number and sizes you are considering.

To accurately determine your size for a particular dress found at Terijon.com, we recommend that you measure your bust (1 inch below the armhole), waist (7 ½ inches below the armhole) and hip (15 ½ inches below the armhole) If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Additionally, our stylists are here to assist you and can gladly set up a complimentary consultation to discuss sizing and dress options.

Can I order more than one size of one style?

We completely understand how different it is to shop online than from shopping in a physical store. Not being able to try different sizes can be challenging. If you are unsure of your size, you can certainly try multiple sizes, please be mindful of our return policy and restocking fees. 

Can I purchase a fabric swatch?

We do not offer fabric swatches. If you book a consultation with one of our stylists, you can certainly get a close up look of our fabrics / dresses if available. You can book your consultation here. 

Can I purchase additional fabric?

The option to purchase extra fabric is based on availability. Please note the availability is usually very rare. To ask about ordering the fabric from a specific dress/gown, send an e-mail to customerservice@terijon.com with the subject "Fabric". Be sure to include the style number of the dress/gown and the amount of fabric you wish.

Please Note: All fabric orders must be a minimum of 1 yard. Each yard costs $50.00

If we’re unable to fulfill your fabric order, we do suggest you visit moodfabrics.com as they have a large variety of fabrics and trimmings.

I’d like this dress in a different color or length, can you custom make it for me?

Many of the Teri Jon dresses and gowns come in multiple colors and styles. Every week, we update the site with new products and colors. To find out if your dress comes in another style or color, give us a call at (646) 699-1009, or send an e-mail to customerservice@terijon.com.

We do not offer any single dress customizations.

What do I do if the item I want is out of stock?  

If a size is out of stock, there is a link in each product that says "Notify me when A size is out of stock", please click this link in the product page and fill your information in.

If there is an item that does not show on our website, please reach out to our customer service team at customerservice@terijon.com and we will be able to help you try to locate the item. 

Do you offer promo codes?

We offer a free standard shipping code you can use on your first order. We also offer a $50 coupon when you sign up for texts that can be used on your second order.

Are you hiring?

Thank you for your interest in a career at Teri Jon. To check for available careers, e-mail Career Opportunities at  customerservice@terijon.com.

Shipping

Do you offer free shipping?

We offer free standard shipping on first time orders within the US for all of our customers. If it's your first time placing an order with us, you can use the code 'WELCOME', at checkout and this will be automatically applied. If the promo code does not apply, please complete the order and email us your order number. We will then manually deduct the shipping cost.

How soon will my order ship?

Orders placed on a weekday before 12:00 p.m. (EST) will begin processing that day. Orders placed after 12:00 p.m. (EST) will begin processing the next business day.

Please allow 24-48 hours for your order to process before shipping. We are unable to redirect orders once items have been dispatched.

For orders placed on weekends or holidays, orders will begin processing on the next business day. Holidays and peak sales times may alter your shipment timeframe.

How much is shipping?

Our Shipping Rates within the United States are the following:

• Standard, 5-10 Business days - $10.00
• 3-4 Business Day - $20.00
• 2 Business Day - $45.00 
• Overnight Priority - $80.00

Please note original shipping costs are nonrefundable.

How long will it take to get my package?

All our packages are shipped via UPS from NY Metro Area. For our standard shipping, delivery within the U.S. takes between 1-7 business days. Expedited shipping varies, depending on your selected shipping method, your order can deliver within 1-4 business days.

Can I have my package sent to a freight forwarding company or a P.O. box?

We do not provide delivery to freight forwarding companies. Our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

When will get my order if I select Overnight or 2-day shipping?

For our express shipping options, please note that standard processing times do apply.

All express orders need to be placed before 12pm (EST) for the order to be shipped within the same day and delivered within the next business day or 2 business days. Orders placed past 12:00 pm will ship the following business day.

Please be aware that if your order is placed on a Friday, the next business day will be the following Monday (Non-Holiday). Any Expedited orders placed during the weekend, will be shipped the following business day with the shipping method selected. Please email customerservice@terijon.com if you have any specific delivery timing needs and we will do our best to accommodate you.

Do you offer international shipping?

We ship worldwide. For international orders, shipping costs are determined at checkout.

Please note that additional custom fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at check out. These fees are non-refundable.

Delivery times are also estimated at check out. International orders can take from 5-15 business days to deliver depending on your location.

Why do items in my order ship at different times?

Most of our items online are in stock, but some are preorders. If the dress you are ordering is a pre-order, the delivery date will be shown on the item page, when you select a size. That item will ship as soon as the item is in stock. The item(s) already in stock, process and ship right away.

We are very sorry. We pride ourselves in providing the best service possible and we want you to have the best experience with us.

If you received an incorrect item, an item missing tags, or a damaged item, you must contact customerservice@terijon.com within 48 hours of delivery to initiate a claim. Please include the following information in your e-mail:

If you do not contact us within 48 hours of delivery, our team cannot be held responsible of any issues with your order. 

Returns & Exchanges

How long do I have to return or exchange an item?

Returns or exchanges must be initiated through our online returns portal within 21 days of package delivery.

What are the return or exchange parameters?

Items should be returned new, unused, with all Teri Jon tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.

All returns must be issued through our return center, otherwise, the return will not be accepted by our return department. You can access our return center through this link.

Sale Items: Items that are listed as "Final Sale" are NOT returnable nor exchangeable.

I am an international customer. Can I exchange or return my order?

We only accept returns on international orders. We do not currently offer exchanges, but you are able to repurchase your same item in a new size. Please contact us at  customerservice@terijon.com to generate your international return.

How do I return or exchange an item?

Click here to initiate a return or exchange

Our easy process will walk you through the steps! You will need your order number and the email used to place the order, to begin the return process. Your order number can be found in your confirmation email, the order invoice included in your shipment, or by contacting our customer service team.

Do you provide a return shipping label?

We do offer prepaid return labels. When you initiate a return through our website, we will provide you a FedEx label for a $15 deduction off your refund. Original shipping costs will also NOT be refunded. Please note that if you do not use our return label, Teri Jon is not responsible for packages that are stolen, lost, or damaged during transit.

My order says it is ineligible for return, what do I do?

ALL terijon.com orders are eligible for a full refund if returned within 21 days. If you are within the return criteria and are having issues generating your return, it might be an issue on our end. Please e-mail us at customerservice@terijon.com, provide your order number, and our team will be able to assist you.

What if I have no access to a printer?

Please bring your document to a FedEx Store and they will be able to print your return documents for you. If you are unable to do this, please contact our support team and we will be able to further assist you.

Are there Restocking Fees?

A $200 restocking fee will be imposed if you order 5+ items within one order and they are all returned. Please keep in mind that if you keep at least one item from the order, a restocking fee will not apply.

When will my exchange ship?

Your exchange order will be processed once your return has been scanned in by FedEx. Please note if you do not use our return label for the original item, the exchange order will not be created. If the exchange item you selected is no longer available, you will be refunded to the original form of payment or to a store credit.

Please be advised that exchanges may take up to 5-7 business days to ship. If your exchange item is a preorder/backorder item, it will ship once available. If you have any special requests or wish to cancel your exchange, please contact us.

When will I get my refund?

Once your tracking informs you that we have received your return, please allow up to 7 business days for us to process your return. After your return is processed, your refund is immediately issued and you will receive an email confirmation. Please note that refund times are decided by card issuers and are outside our control. 

International customers, please note that customs, duties, and sales taxes are non-refundable through Teri Jon. However, you may be able to recover these charges by contacting your local customs bureau directly. We recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Can I return my order in person or through a store?

All Terijon.com orders can only be returned by shipping them back to us. We do not accept walk in returns, nor can you return orders back to any other retailers.

I bought a dress through a department store, can I return it to you?

We will only process returns and exchanges for items purchased through our website. Items purchased outside of terijon.com — either in-store or through another website — are subject to that specific retailer's return policy.

What is the return policy for Black Friday and Cyber Monday sale items?

Black Friday and Cyber Monday sale items are returnable for store credit only. We want you to have the flexibility to find something else you love within our store! Refunds to the original payment method are not available. We appreciate your understanding in this matter.

How does store credit work for returns?

When you return an order that was paid using a store credit, you will receive the return amount in the form of store credit. You will receive a store credit code via e-mail 7 days after your return is delivered to our warehouse. It is valid to apply to any purchase you make on our online store.  The store credit does not expire. 

Can I request a price match for my full-priced item to match a sale price after purchase?

We appreciate your interest in price matching. However, our return policy does not allow for full-priced items to be retroactively price-matched to sale items. Price matching is only applicable only at the time of purchase, and sale prices are specific to their promotional period. After the sale period has concluded, we do not offer price matching for items that were previously on sale.

 

Black Friday / Cyber Monday 

Can I apply other promotions or discounts to my order?

No, other promotions and discounts cannot be applied to orders during the black friday sale. 

Are all sales final?

All items can be returned for store credit ONLY. We are not offering refunds to the original form of payment for items part of the sale.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team within 24 hours of delivery. Be sure to include images of the damage in your email. Our email is customerservice@terijon.com. 

If I order both sale items and non-sale items, how will my refund be processed?

If you place an order that includes both sale items and non-sale items, you will receive a refund to the original form of payment for the full-priced (non-sale) items. For the sale items, you will receive store credit instead of a refund.